SunGard Higher Education Investigating Laptop Theft
Company Working to Support Affected Customers and Individuals
MALVERN, Pa., April 22, 2008 — A laptop containing personally identifiable information was stolen from a SunGard Higher Education employee on March 13, 2008. Brian Madocks, chief executive officer of SunGard Higher Education today issued the following statement: “On behalf of SunGard Higher Education, I apologize unreservedly to the individuals and institutions affected.
“While we are not aware of any personally identifiable information having been misused, we are treating this incident as a serious matter. We are offering a number of services to our customers and affected individuals to help protect them against identity theft. We are offering paid credit monitoring to each individual with personally identifiable information on the stolen laptop, have established an information center to answer calls, and have established a website containing information regarding this incident and how to protect identity. We continue to work closely with our customers to help them notify affected individuals and make them aware of the services available to them.
“Upon notification of the theft, we commenced a series of diagnostic procedures to determine whether the laptop contained personally identifiable information. We notified impacted customers of our findings commencing April 9, 2008 and we are working with them to send notifications letters to the affected individuals. Our investigation continues and our security specialists remain focused on analyzing the files to determine if additional individuals or institutions have been affected. We will continue to work with our customers throughout this process and will notify them if more personally identifiable information is discovered.
“Our customers trust us to take care of their confidential information and we understand that an event like this challenges their trust in us. We have comprehensive policies and procedures in place to safeguard sensitive customer and personal information and we have provided training to our employees on the importance of protecting this type of information. As a result of this incident, we are reviewing our security policies and procedures and will continue to dedicate resources to the resolution of this incident as we work to regain the confidence of our customers,” stated Mr. Madocks. “Again, on behalf of SunGard Higher Education, I apologize to each of the individuals and institutions affected by this incident.”
About SunGard Higher Education
SunGard Higher Education provides software and support, systems implementation and integration, strategic consulting, and technology management services to help colleges and universities build, unify, and manage their digital campuses. Bringing together people, processes, and technology, SunGard Higher Education assists more than 1,600 customers worldwide to strengthen institutional performance through improved constituent services, increased accountability, and better educational experiences. www.sungardhe.com.
About SunGard
With annual revenue of $5 billion, SunGard is a global leader in software and processing solutions for financial services, higher education and the public sector. SunGard also helps information-dependent enterprises of all types to ensure the continuity of their business. SunGard serves more than 25,000 customers in more than 50 countries, including the world’s 50 largest financial services companies. Visit SunGard at www.sungard.com.
Trademark Information: SunGard and the SunGard logo are trademarks or registered trademarks of SunGard Data Systems Inc. or its subsidiaries in the U.S. and other countries. All other trade names are trademarks or registered trademarks of their respective holders.